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CUSTOMER CARE TEAM

Other Concerns

For any concerns not listed, our support team is ready to assist you. Please provide your account details and a brief description of the issue for faster resolution. Follow-ups can also be sent via Streamtech Facebook or email for previously reported cases.

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CUSTOMER CARE TEAM

Disconnection Concerns - Temporary Disconnection

Request a temporary disconnection to pause your service for a specific period. Your account will remain active, and service can be restored without fully closing it. Please provide your account details to ensure a smooth and timely process.

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CUSTOMER CARE TEAM

Disconnection Concerns - Permanent Disconnection

Request a permanent disconnection to close your account completely. All final billing, equipment return, and account processes will be handled accordingly. Please ensure your account details are ready for a smooth and efficient process.

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CUSTOMER CARE TEAM

Check These Before Submitting (Other Technical Issues)

Before submitting your concern, please make sure you’ve reviewed your issue carefully. Providing complete and accurate information helps us handle your request faster. Once you’re ready, you can proceed to log your concern and our team will assist you promptly.

PLEASE CHECK THE BOXES IF FOLLOWING THINGS ARE CLEARED

Check if your account is up to date. No Outstanding balance

Before submitting your request, please make sure your account is up to date. Only accounts with no outstanding balance can be processed for service issues or reconnections. Ensuring this helps us handle your concern more quickly and efficiently.

Quick links: Request for SOA to pay / How and where to pay?

Ensure your internet or service device is powered on.

Ensure your internet or service device is powered on. Without power to the modem, your connection will be disconnected, and we won’t be able to process your request.

Restart your device to see if the issue resolves temporarily.

Try restarting your device to see if the issue resolves temporarily. This simple step can often restore your connection without further troubleshooting.

Confirm all cables or connections are properly secured.

Make sure all cables and connections are securely plugged in. Loose or disconnected cables can cause service interruptions.

See if You’ve Received an SMS About Area Outages

Make sure all cables and connections are securely plugged in. Loose or disconnected cables can cause service interruptions.


Quick links: Change Your Registered Number for SMS Notifications

Technical Concerns - Other Technical Issues
It looks like your internet isn’t working at the moment. Please submit your request so our team can investigate the issue. We’ll work to restore your connection as quickly as possible. You’ll be notified once your service is back online and fully operational.
By ticking the box I have read and agree to the Terms and Conditions and Privacy Policy

CUSTOMER CARE TEAM

Check These Before Submitting (Hardware Issues)

Before submitting your concern, please make sure you’ve reviewed your issue carefully. Providing complete and accurate information helps us handle your request faster. Once you’re ready, you can proceed to log your concern and our team will assist you promptly.

PLEASE CHECK THE BOXES IF FOLLOWING THINGS ARE CLEARED

Check if your account is up to date. No Outstanding balance

Before submitting your request, please make sure your account is up to date. Only accounts with no outstanding balance can be processed for service issues or reconnections. Ensuring this helps us handle your concern more quickly and efficiently.

Quick links: Request for SOA to pay / How and where to pay?

Confirm all cables or connections are properly secured.

Make sure all cables and connections are securely plugged in. Loose or disconnected cables can cause service interruptions.

See if You’ve Received an SMS About Area Outages

Make sure all cables and connections are securely plugged in. Loose or disconnected cables can cause service interruptions.

Service Fee will be charged

A service fee may apply for hardware replacement. The exact charge will depend on the specific case.

Quick links: Change Your Registered Number for SMS Notifications

Technical Concerns - Hardware Issues
If you are experiencing intermittent internet issues, our technical team is here to assist you. Please note the times and patterns of the disruption, as this helps us diagnose the problem faster. Provide your account details so we can investigate and take appropriate action. Our goal is to ensure a stable and reliable connection for all subscribers.
Attachments
Picture of damage at Hardware(Wires or Modem)

Hardware issues such as broken wires or damaged components may require replacement. Service fees apply on a case-by-case basis.
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CUSTOMER CARE TEAM

Check These Before Submitting (Cable TV Issues)

Before submitting your concern, please make sure you’ve reviewed your issue carefully. Providing complete and accurate information helps us handle your request faster. Once you’re ready, you can proceed to log your concern and our team will assist you promptly.

PLEASE CHECK THE BOXES IF FOLLOWING THINGS ARE CLEARED

Check if your account is up to date. No Outstanding balance

Before submitting your request, please make sure your account is up to date. Only accounts with no outstanding balance can be processed for service issues or reconnections. Ensuring this helps us handle your concern more quickly and efficiently.

Quick links: Request for SOA to pay / How and where to pay?

Ensure your cable box device is powered on..

Ensure your internet or service device is powered on. Without power to the modem, your connection will be disconnected, and we won’t be able to process your request.

Restart your cable box to see if the issue will be resolve.

Try restarting your device to see if the issue resolves temporarily. This simple step can often restore your connection without further troubleshooting.

Confirm all cables or connections are properly secured.

Make sure all cables and connections are securely plugged in. Loose or disconnected cables can cause service interruptions.

See if You’ve Received an SMS About Area Outages

Make sure all cables and connections are securely plugged in. Loose or disconnected cables can cause service interruptions.


Quick links: Change Your Registered Number for SMS Notifications

Technical Concerns - CABLE TV ISSUES
If you are experiencing intermittent internet issues, our technical team is here to assist you. Please note the times and patterns of the disruption, as this helps us diagnose the problem faster. Provide your account details so we can investigate and take appropriate action. Our goal is to ensure a stable and reliable connection for all subscribers.
Attachments
TV Screen Issue

Please upload a clear photo of your TV screen showing the issue you’re experiencing. This will help us identify the problem and assist you more efficiently. Make sure the screen and any error messages are clearly visible.
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CUSTOMER CARE TEAM

Check These Before Submitting (INTERMITTENT ISSUES)

Before submitting your concern, please make sure you’ve reviewed your issue carefully. Providing complete and accurate information helps us handle your request faster. Once you’re ready, you can proceed to log your concern and our team will assist you promptly.

PLEASE CHECK THE BOXES IF FOLLOWING THINGS ARE CLEARED

Check if your account is up to date. No Outstanding balance

Before submitting your request, please make sure your account is up to date. Only accounts with no outstanding balance can be processed for service issues or reconnections. Ensuring this helps us handle your concern more quickly and efficiently.

Quick links: Request for SOA to pay / How and where to pay?

Ensure your internet or service device is powered on.

Ensure your internet or service device is powered on. Without power to the modem, your connection will be disconnected, and we won’t be able to process your request.

Restart your device to see if the issue resolves temporarily.

Try restarting your device to see if the issue resolves temporarily. This simple step can often restore your connection without further troubleshooting.

Confirm all cables or connections are properly secured.

Make sure all cables and connections are securely plugged in. Loose or disconnected cables can cause service interruptions.

See if You’ve Received an SMS About Area Outages

Make sure all cables and connections are securely plugged in. Loose or disconnected cables can cause service interruptions.


Quick links: Change Your Registered Number for SMS Notifications

Technical Concerns - INTERMITTENT ISSUES
If you are experiencing intermittent internet issues, our technical team is here to assist you. Please note the times and patterns of the disruption, as this helps us diagnose the problem faster. Provide your account details so we can investigate and take appropriate action. Our goal is to ensure a stable and reliable connection for all subscribers.
Attachments
IP Address

Please upload a screenshot showing your IP address from IP Chicken. This will help us verify your connection details and properly process your request. Make sure the IP address is clearly visible in the screenshot.

Quick links: Link for checking the IP Address - Click Here

Back of the modem
Please upload a clear photo of the back of your modem showing the Serial Number and MAC Address.
By ticking the box I have read and agree to the Terms and Conditions and Privacy Policy

CUSTOMER CARE TEAM

Check These Before Submitting (SLOW INTERNET CONNECTION)

Before submitting your concern, please make sure you’ve reviewed your issue carefully. Providing complete and accurate information helps us handle your request faster. Once you’re ready, you can proceed to log your concern and our team will assist you promptly.

PLEASE CHECK THE BOXES IF FOLLOWING THINGS ARE CLEARED

Check if your account is up to date. No Outstanding balance

Before submitting your request, please make sure your account is up to date. Only accounts with no outstanding balance can be processed for service issues or reconnections. Ensuring this helps us handle your concern more quickly and efficiently.

Quick links: Request for SOA to pay / How and where to pay?

Ensure your internet or service device is powered on.

Ensure your internet or service device is powered on. Without power to the modem, your connection will be disconnected, and we won’t be able to process your request.

Restart your device to see if the issue resolves temporarily.

Try restarting your device to see if the issue resolves temporarily. This simple step can often restore your connection without further troubleshooting.

Confirm all cables or connections are properly secured.

Make sure all cables and connections are securely plugged in. Loose or disconnected cables can cause service interruptions.

See if You’ve Received an SMS About Area Outages

Make sure all cables and connections are securely plugged in. Loose or disconnected cables can cause service interruptions.


Quick links: Change Your Registered Number for SMS Notifications

Technical Concerns - SLOW INTERNET CONNECTION
If you are experiencing intermittent internet issues, our technical team is here to assist you. Please note the times and patterns of the disruption, as this helps us diagnose the problem faster. Provide your account details so we can investigate and take appropriate action. Our goal is to ensure a stable and reliable connection for all subscribers.
Attachments
Speedtest

Please upload a screenshot of your speed test result. For accurate results, we recommend running the test using a LAN cable via a laptop or desktop computer. If a wired test is not available, please ensure that only one device is actively using the Wi-Fi while conducting the speed test.

Back of the modem
Please upload a clear photo of the back of your modem showing the Serial Number and MAC Address.
By ticking the box I have read and agree to the Terms and Conditions and Privacy Policy

CUSTOMER CARE TEAM

Check These Before Submitting (NO INTERNET CONNECTION)

Before submitting your concern, please make sure you’ve reviewed your issue carefully. Providing complete and accurate information helps us handle your request faster. Once you’re ready, you can proceed to log your concern and our team will assist you promptly.

PLEASE CHECK THE BOXES IF FOLLOWING THINGS ARE CLEARED

Check if your account is up to date. No Outstanding balance

Before submitting your request, please make sure your account is up to date. Only accounts with no outstanding balance can be processed for service issues or reconnections. Ensuring this helps us handle your concern more quickly and efficiently.

Quick links: Request for SOA to pay / How and where to pay?

Ensure your internet or service device is powered on.

Ensure your internet or service device is powered on. Without power to the modem, your connection will be disconnected, and we won’t be able to process your request.

Restart your device to see if the issue resolves temporarily.

Try restarting your device to see if the issue resolves temporarily. This simple step can often restore your connection without further troubleshooting.

Confirm all cables or connections are properly secured.

Make sure all cables and connections are securely plugged in. Loose or disconnected cables can cause service interruptions.

See if You’ve Received an SMS About Area Outages

Make sure all cables and connections are securely plugged in. Loose or disconnected cables can cause service interruptions.


Quick links: Change Your Registered Number for SMS Notifications

Technical Concerns - NO INTERNET CONNECTION
If you are experiencing intermittent internet issues, our technical team is here to assist you. Please note the times and patterns of the disruption, as this helps us diagnose the problem faster. Provide your account details so we can investigate and take appropriate action. Our goal is to ensure a stable and reliable connection for all subscribers.
Attachments

Back of the modem
Please upload a clear photo of the back of your modem showing the Serial Number and MAC Address.
By ticking the box I have read and agree to the Terms and Conditions and Privacy Policy

CUSTOMER CARE TEAM

Billing Concerns - Other Request

A Statement of Account (SOA) provides a complete summary of your billing history, payments, and outstanding balances. Submit your request here to receive your SOA quickly and securely. Once processed, you’ll be able to view or download your billing statement for your records. This helps you keep track of your account and stay updated on all transactions.

By ticking the box I have read and agree to the Terms and Conditions and Privacy Policy

CUSTOMER CARE TEAM

Billing Concerns - Inquiries

A Statement of Account (SOA) provides a complete summary of your billing history, payments, and outstanding balances. Submit your request here to receive your SOA quickly and securely. Once processed, you’ll be able to view or download your billing statement for your records. This helps you keep track of your account and stay updated on all transactions.

By ticking the box I have read and agree to the Terms and Conditions and Privacy Policy

CUSTOMER CARE TEAM

Billing Concerns - Rebate Request

A Statement of Account (SOA) provides a complete summary of your billing history, payments, and outstanding balances. Submit your request here to receive your SOA quickly and securely. Once processed, you’ll be able to view or download your billing statement for your records. This helps you keep track of your account and stay updated on all transactions.

By ticking the box I have read and agree to the Terms and Conditions and Privacy Policy

CUSTOMER CARE TEAM

Billing Concerns - Adjustment Request

A Statement of Account (SOA) provides a complete summary of your billing history, payments, and outstanding balances. Submit your request here to receive your SOA quickly and securely. Once processed, you’ll be able to view or download your billing statement for your records. This helps you keep track of your account and stay updated on all transactions.

By ticking the box I have read and agree to the Terms and Conditions and Privacy Policy

CUSTOMER CARE TEAM

Billing Concerns - Request For SOA

A Statement of Account (SOA) provides a complete summary of your billing history, payments, and outstanding balances. Submit your request here to receive your SOA quickly and securely. Once processed, you’ll be able to view or download your billing statement for your records. This helps you keep track of your account and stay updated on all transactions.

By ticking the box I have read and agree to the Terms and Conditions and Privacy Policy

CUSTOMER CARE TEAM

Billing Concerns - For Reconnection

Your internet service was temporarily disconnected due to non-payment. If you’ve already settled your outstanding balance, you may request reconnection here. Please upload your proof of payment so our team can verify and process your request. Once confirmed, your service will be restored as soon as possible and you’ll be notified accordingly.

Attachments
Proof of Payment
Please upload a clear copy or photo of your payment receipt. This will allow us to verify your payment and proceed with the reconnection of your service. Requests without a valid proof of payment may experience delays in processing.

Back of the modem
Please upload a clear photo of the back of your modem showing the Serial Number and MAC Address.
By ticking the box I have read and agree to the Terms and Conditions and Privacy Policy